Some of FAQ for you

Yes, ISIB Platform is licensed to operate by the Capital Market Authority to operate as an insurance broker under the name Integrated solutions Insurance Broker.

ISIB is designed to make market prices available to customers, enabling them to compare insurance companies’ offers in a clear and easy manner. It also enables visitors to choose 

ISIB operates 24/7 to provide the following services:

• Quotations of various insurance companies.
  
• Receive insurance amount of the chosen insurance plan.
  
• Providing our clients post policy issuance services.  Assisting and guiding clients for claims and endorsement related Services. Customer Service processes applications from 8:00 am to 10:00 pm.

Policy issuance normally takes 10 minutes to an hour, but it could take more, especially if insurance procedures are made outside working hours of insurance companies and required additional approvals. Occasionally, the high traffic at ISIB causes longer waiting periods.Policy issuance normally takes 10 minutes to an hour, but it could take more, especially if insurance procedures are made outside working hours of insurance companies and required additional approvals. Occasionally, the high traffic at ISIB causes longer waiting periods.

When a customer pays the insurance amount to ISIB, such customer had submitted an insurance application as agreed and according to the chosen offer. For confirmation: the customer shall not be entitled to any insurance coverage until insurance policy is issued. If vehicle is used before insurance policy is issued, you will be held accountable if the previous insurance had expired.

Customers can ask for a refund of the paid amount through a phone call, WhatsApp message or via email. if customer request received  before  converted to policy the amount will be refunded to client and the request received post policy issuance,  refund will be processed based on the insurance company U/w guidelines.

We  are always trying to obtain more discounts for customers, and in many cases, we  succeed to 

get further discounts for  our valuable customers. The  additional amount  will  be refunded to 

 customers.

• If the amount paid does not cover the insurance value due to a fault caused by ISIB, ISIB will pay the difference to the customer up to 10% of the insurance value. If the difference is greater than 10%, the customer has the option to pay the difference amount or recover the paid amount.

• If the amount paid does not cover the insurance value due to customer fault, such as but not limited to, choosing wrong details,  an electronic message will be sent to the customer to pay the remaining amount. Doing so may result in some delay.

• The insured may not be able to receive insurance benefits, if it appears that the insured intentionally entered false information, to change insurance value or obtain insurance.
  
• ISIB may take the necessary actions if the customer falsified his/her data or vehicle documents, or knowingly reported any false information to obtain insurance coverage.
  
• It is important to review the insurance application published on the website before payment to ensure correctness of information for safe insurance coverage.
  

• ISIB provides the most affordable market prices compared to insurance companies it works with. Some companies sometimes provide slightly cheaper prices.
• Sometimes the offer provided by ISIB is different from the compared offer, so it seems more expensive.
• However, generally, insurance companies set ISIB prices and ISIB is not entitled to overcharge the customer to gain additional profits, as doing so violates the Law.